Table of Content
Who controls your data?
The operator of the site is the Data Controller responsible for your personal data. Should you have any questions or wish to exercise your rights, you can reach our Data Protection Officer at [email protected].
What information do we collect?
- Information you give us
- Registration details: email, date of birth, full name, phone number, address, username, etc.
- Verification documents: ID, passport, proof of address, source of funds/wealth (required for KYC and anti-money laundering checks).
- Payment details: bank/card information needed to process deposits and withdrawals.
- Information collected automatically
- Device & connection data: IP address, browser type, operating system, device identifiers.
- Usage data: pages visited, time spent, clicks, searches, and other interactions on the site (collected via cookies and similar technologies).
- Approximate location derived from your IP address.
- Information from third parties
- Public databases, credit reference and fraud-prevention agencies, payment providers, and other regulated entities (used mainly for verification and security purposes).
- Inferences we draw from your activity (e.g., game preferences).
Why do we process your data?
We only process your personal data when we have a valid legal reason, such as:
- Fulfilling our contract with you (providing gaming services, handling payments, supporting your account).
- Complying with laws (age verification, anti-money laundering, responsible gaming rules).
- Pursuing legitimate interests (fraud prevention, improving our services, network security, marketing – always balanced against your rights).
- With your consent (e.g., sending promotional offers or placing non-essential cookies).
Who do we share your data with?
- Trusted payment providers and banks (for transactions and AML compliance).
- Customer support, IT, cloud hosting, and analytics providers who work under strict contracts.
- Game suppliers, marketing partners, and fraud-prevention agencies.
- Regulators, law enforcement, or courts when required by law.
- A potential buyer or new owner in case of a merger, sale, or similar corporate event.
If you post a public complaint or review about us, we may need to share limited personal data with the relevant platform to respond properly.
How long do we keep your data?
We retain your information while your account is active and for as long as required by gambling regulations (often several years after account closure for AML purposes). Once no longer needed, data is securely deleted or anonymised.
Your rights under data-protection law
You can:
- Access the personal data we hold about you.
- Ask us to correct inaccurate data.
- Request deletion or restriction of your data in certain cases.
- Object to processing based on legitimate interests or direct marketing.
- Withdraw consent where we rely on it.
- Request a portable copy of your data.
- Lodge a complaint with your local data-protection authority.
To exercise any of these rights, simply contact [email protected] or [email protected].
Cookies & tracking
We use cookies and similar tools to make the site work, analyse usage, and show relevant offers. Strictly necessary cookies are always active; others are placed only with your consent. Full details are in our separate Cookie Notice.
Data security & international transfers
We apply strong technical and organisational safeguards to protect your information. When data is transferred outside the EU/EEA, we use approved mechanisms (e.g., Standard Contractual Clauses) to ensure it remains properly protected.
Changes to this notice
We may update this Privacy Notice from time to time. The latest version will always be published on the website, and continued use of our services means you accept the updated terms.
If you have any concerns about how we handle your personal data, please don’t hesitate to get in touch – we’re here to help. Enjoy your time at WildRobin Casino responsibly!